Innate Water Return & Refund Policy
Thanks for shopping at My Site Innate Water. If you are not entirely satisfied with your purchase, we’re here to help.
For ALKALINE IONIZED WATER SYSTEMS, REPLACEMENT FILTERS, and SHOWER FILTERS
You have 15 calendar days to return an item from the date you received it. To be eligible for a return, your item must be unused and in the same condition that you received it.
- Your item must be in the original packaging.
- Your item needs to have a receipt or proof of purchase.
Once we receive your item, we will inspect it and notify you that we have received your returned item. We will immediately notify you of the status of your refund after inspecting the item.
- If your return is approved, we will initiate a refund to your credit card (or original method of payment).
- Please note we do not refund shipping and a 25% restocking fee will be taken off your refund amount.
- You will receive the credit within a certain amount of days, depending on your card issuer’s policies.
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are nonrefundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
For WHOLE HOUSE WATER FILTRATION SYSTEM
There is a very personalized one-on-one quote process that our whole house solutions team will walk you through including a detailed water analysis and a custom quote for your needs once you get that final quote we will require full payment to begin the build process.
Due to the bespoke nature of these systems being designed and built for each home’s specific filtration needs (based on your local water source) and the delivery needs of your home ( size, pipe diameter, number of bathrooms). There is a strict 24hr after full payment refund policy, even then we can’t guarantee a full refund due to the nature of these systems.
If you have questions, or if you would like to make a complaint, please contact us by e-mail at email@example.com or by mail using the details provided below:
20321 SW Birch St #100, Newport Beach, CA, 92660, United States